Support When You Need It

Coming Soon: 24/7 Website Chatbot

We are developing our Sandwell Carers Service virtual assistant that will be available 24 hours a day, 7 days a week through this website.

Once launched, you will find the chatbot in the bottom right-hand corner of the page. Simply type your question to receive instant information and guidance about your caring role.

Carer Friendly Forum

Stay connected with other Carers by joining our private Carer Friendly Forum for Carers on Facebook. The group gives Carers a welcoming space to:

• connect with other people who understand caring
• ask questions and share experiences
• exchange practical tips and ideas
• offer and receive peer support

Sometimes the most useful advice comes from another Carer who has faced a similar situation. Join the Carer Friendly Forum today.

Online Carer Support Groups

We know that caring responsibilities can make it difficult to leave home or attend face-to-face groups. Kissing it Better, in partnership with Forward Carers, offers free Carers Coffee Catch-Ups on Zoom in the morning and evening:

• Mondays at 10:30am
• Thursdays at 5:00pm
• Fridays at 10:30am

Grab a tea or coffee and connect with other Carers from the comfort of your own home. You can share experiences, chat, listen or simply enjoy being around people who understand. There is no pressure to speak or have your camera switched on – you can take part in whatever way feels comfortable for you.

Register to join a Carers Coffee Catch-Up.

You can also contact Kissing it Better by emailing mail@kibmail.co.uk or calling 07831 136152.

Carer News Delivered to Your Inbox

Keep up to date with Carer news, activities, events, opportunities and useful information through our regular newsletter. You can read it whenever suits you – during a lunch break, in the evening or at the weekend.

Sign up to the Sandwell Carers Service newsletter.

Carer Discovery Webinars

Our online discovery sessions give you the opportunity to learn more about practical support available to Carers without needing to travel.

Carer Friendly ID Card Discovery Session
Find out how the Carer Friendly ID Card can support you in your caring role, how to access it and the benefits it can provide. Sessions are available at lunchtime and in the evening to make them easier to fit around your caring responsibilities. Book a Carer Friendly ID Card Discovery Session.

Support for Working Carers: Rights at Work
If you are balancing paid employment with caring responsibilities, our online Support for Working Carers: Rights at Work session can help you understand your employment rights. The session covers:

• Carer’s Leave
• your rights as a working Carer
• workplace support that may be available
• how to approach conversations with your employer

Lunchtime and evening sessions are available. Book a Support for Working Carers session.

Coming Soon: Information Videos

We are developing a series of pre-recorded information videos that you will be able to watch whenever it suits you. You will be able to pause, return to a video later or watch it again if you need a reminder. Topics will include:

• Caring Essentials
• Carers Rights
• Welfare Benefits
• Lasting Power of Attorney
• Future Planning

Sandwell Online Carer Support

Sandwell Carers can also access online support through Bridgit Care. The platform provides practical information, tools and guides to help make caring a little easier. You can explore support at your own pace and chat with the AI support team 24/7. Access Sandwell online Carer support.